Terms & Conditions
As a small family owned and operated business, your satisfaction is of vital importance to us. We strive to ensure all our arrangements are assembled with due care using only the freshest flowers.
Product Substitution
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and colour scheme of the arrangement, using flowers of equal value.
Also, the substitution of certain items may be necessary due to increased demand, especially during major holidays such as Christmas, Valentine's Day and Mother's Day.
In single-flower bouquets and arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may occasionally need to substitute with another colour.
Product Returns
Generally speaking, most flowers should last between 3 and 5 days. Should your flowers perish within three (3) days of the delivery date and we are satisfied that all reasonable care instructions provided have been followed, Flowers With Passion will be happy to resend replacement flowers at our expense, on a day/time that suits you.
To assist us in assessing the product quality, Flowers With Passion may request photos or images of the original flowers (sent by text or email) within three days of the delivery date. This is a standard request that most retail florists will ask for in the event of customer dissatisfaction.
Flowers With Passion also requires that any dissatisfaction with the freshness of the flowers be communicated to Dora within 3 days of delivery by phone: 0409 975 022 or email: flowerswithpassionsydney@gmail.com .
Product Pricing
All prices are listed and processed in Australian dollars.
Product Refunds
To obtain a refund, please call us on 0409 975 022 within two (2) days of delivery to discuss concerns you may have in relation to your purchase. We will strive to resolve your reasonable concerns and if we are unable to do so we will gladly offer you a refund.
All refunds for orders will be credited back to the original credit card on which the order was purchased.
Order Cancellations
If the arrangement is already in-transit via our courier or has already been delivered, then we cannot accept the cancellation and full price must be
Cancellations received within LESS THAN 24 hours notice prior to the scheduled delivery date will incur a fee of 50% of the total order value.
Cancellations received with MORE THAN 24 hours notice prior to the scheduled delivery date will incur a $10 administration fee.
We cannot accept order cancellations that are already prepared, or, that are with our courier for delivery.
Members Discounts
The members discount applies to full-priced flower arrangements, not the discount price for non-members. This means that if a product already has a discount for non-members, the member's discount is still applied to the full price.
However, if a non-member discount price is lower than the usual member discount price, then the members discount price will match that lower price.
Please also note that discounts don't apply to optional add-ons such as wines, chocolates, balloons etc. The discounts only apply to the flower arrangement.